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Acknowledged within one business day
We review every case promptly and will confirm receipt with a case number.
Detailed resolution
Clear documentation of every fix.
Expert team with deep SBN knowledge
Our support specialists know the platform inside and out.
Looking for self-service help? Browse our Knowledge Base for guides and troubleshooting tips.
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What happens after you submit
1. Case Received — You get a confirmation email with your case number.
2. Team Review — Our team reviews your case and may reach out for details.
3. Resolution — We resolve the issue and confirm everything is working.
Common questions
How quickly will I hear back?
We aim to acknowledge and resolve straightforward cases within one to two business days. If we need more time or information we’ll reach out!
Can I update my case?
Yes — reply to the confirmation email to add details or ask for a status update.
What if my issue is urgent?
Note it in your description, or reach us directly via our Contact Us page.
Where can I find self-service help?
Our Knowledge Base has guides, how-tos, and troubleshooting tips.
Prefer to talk to a person? Call 1-844-5-ASK-SBN · or email info@simplebutneeded.com